Compliance means adhering to legal regulations and internal company standards of behaviour. The aim of compliance regulations is to protect employees and the company from harm. They form the basis of our daily actions and apply to all employees, including managers and management.
Our employees are continuously informed about our compliance regulations and receive personal counselling on request. Information from employees or outsiders about possible misconduct, potential violations of the law or criminal offences such as corruption is investigated with great care and treated confidentially.
You can reach the DERTOUR Group compliance team by e-mail.
Our principles of behaviour are characterised by integrity and loyalty: We abide by the law, compete fairly and are a reliable partner for our customers and business partners. As the tourism division of REWE Group, the Group's standards of behaviour are decisive for us. These are laid down in the REWE Group Code of Conduct and are equally binding for the DERTOUR Group.
The Code of Conduct contains principles for our behaviour in business transactions and in our dealings with one another. It gives us orientation and is at the same time an obligation for all those who work on behalf of REWE Group.
Our principles of behaviour are characterised by integrity and loyalty: We abide by the law, compete fairly and are a reliable partner for our customers and business partners. As the tourism division of REWE Group, the Group's standards of behaviour are decisive for us. These are laid down in the REWE Group Code of Conduct and are equally binding for the DERTOUR Group.
The Code of Conduct contains principles for our behaviour in business transactions and in our dealings with one another. It gives us orientation and is at the same time an obligation for all those who work on behalf of REWE Group.
With the Hintbox it is particularly easy to submit compliance notices - and also anonymous on request. The new tool also enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.
However, people who wish to submit compliance reports without using the digital tool can continue to contact the REWE Group's „Ombudsman“.
REWE Group has appointed the Munich-based lawyer Richard Rill as an external ombudsman. Employees, customers and business partners of REWE Group and DERTOUR Group can contact him personally and anonymously if they wish to submit a compliance report or are looking for a neutral point of contact who is obliged to maintain confidentiality. The service is free of charge for whistleblowers and can be contacted in German and English.
Please note that the ombudsman is not responsible for complaints in connection with travel services. The contact details provided in your travel documents are responsible for matters prior to departure and during the trip. After the trip you can contact kundenbetreuung@dertour.com turn.
Lawyer Mr Richard Rill
Ombudsperson of the REWE Group
Altheimer Eck 13/II
80331 Munich
Germany
E-Mail: REWE-Group-Ombudsperson@rae13.de
Phone: +49 89 2366790
Our complaints procedure for the Supply Chain Due Diligence Act (LkSG) guarantees a trustworthy and transparent approach to dealing with complaints about violations of human rights or environmental obligations - including, if desired anonymous.
You can find more information on this at the website of the DERTOUR Group.
We attach great importance to ensuring that the content displayed on our website complies with the applicable laws. If you nevertheless find content on our website that may not comply with the applicable laws, you have the opportunity to report this content to us using the reporting form linked below. The reported content will be forwarded together with the concerns expressed for internal review. We will check whether the content complies with the applicable laws and decide whether and what measures need to be taken. We will inform you of the decision made and the measures taken by e-mail to the e-mail address you have provided.
This link will take you to the registration form: Reporting illegal content.
If you have any concerns other than reporting illegal content (such as questions about bookings), please contact the Customer service of the booked tour operator.
You have the right to lodge an appeal against our decision within a period of 6 months following the decision. To lodge a complaint, you have the option of responding to the e-mail in which we inform you of our decision, which we will also point out in the e-mail. In the event of an appeal, the decision will be reviewed by us on the basis of the original facts (and any additional information provided) and you will be informed of the outcome of the appeal process.
If you are affected by a decision under the complaints procedure, you have the right to choose a certified out-of-court dispute resolution centre to resolve disputes in connection with these decisions. This also applies to complaints that have not been resolved by means of the complaints procedure. You are also at liberty to take recourse to judicial remedies.
